Whatcom Dispute Resolution Center’s Mediation Program
2021 Community Building Award Recipient
Conflict is perhaps an inevitable element of the human experience, and in this time of unprecedented social and political polarization our daily news includes many examples.
Whatcom Dispute Resolution Center’s Mediation Program provides a fantastic resource that enables community members to come together in a structured process designed to help resolve conflict. Whether working with families to create peace in the home through parenting plans, helping neighbors address disputes, supporting businesses or agencies, or most recently, helping landlords and tenants navigate eviction scenarios,
WDRC’s case managers and mediators serve the community with compassion, deep listening skills, and genuine care. Clients often comment that it is the first time they have told anyone their stories, or that it is the first time they have felt heard without being judged.
Providing conflict coaching, helping clients set goals, opening hearts to others’ perspectives and empowering community members to connect across differences results in an astonishing 80% resolution rate for around 300 cases each year—one conversation at a time.
For their work strengthening relationships through conflict resolution, this award goes to Gayle LaCroix, Program Manager, her staff of five case managers and the 30 volunteer mediators who work with them.
To watch the 24th Annual Ken Gass Community Building Awards in which WDRC’s Mediation Program is recognized, click here.